Player Welfare & Safety

Gambling Should Always
Be Fun — Not a Problem

At 11gt99, responsible gaming is not an afterthought — it is built into the foundations of how we operate. This page sets out the tools, policies, and guidance available to every player in Bangladesh who wants to keep gambling enjoyable, controlled, and within their personal limits.

18+
Age Requirement
24/7
Support Access
৳100
Min. Deposit Limit
∞
Self-Exclusion Option
Player Protection Tools

Tools That Keep You in Control at 11gt99

Every 11gt99 player has access to a full suite of responsible gaming tools. These features are available directly through your account settings or by contacting our support team at any time.

Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits can be lowered instantly but increases take 48 hours to take effect, giving you time to reconsider.
Instant Activation
Session Time Limits
Define how long a single gaming session can last. When your limit is reached, you will receive a clear on-screen notification and be logged out automatically. This tool helps prevent the "time distortion" effect that extended gaming sessions can produce.
Auto Log-Out
Loss Limits
Cap the total amount you are willing to lose over a defined period. Once your loss limit is hit, you will be blocked from placing further bets until the period ends. This is one of the most effective tools for keeping gambling within a pre-agreed personal budget.
Budget Protection
Cool-Off / Time-Out
Take a short break from gambling for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period your account remains open but betting, deposits, and bonus claims are suspended. The pause begins immediately upon request.
1 Day – 30 Days
Self-Exclusion
If you feel you need a longer or permanent break, self-exclusion allows you to close your 11gt99 account for a minimum of six months or permanently. Once activated, the exclusion cannot be reversed during the chosen period. All pending withdrawals will be processed to your registered payment method.
6 Months – Permanent
Reality Checks
Enable periodic pop-up reminders during active gaming sessions that show you how long you have been playing and how much you have wagered. Reality checks are a simple but powerful nudge to pause, reflect, and decide whether to continue or stop for the day.
Customisable Intervals

How to Activate Any Tool: Log in to your 11gt99 account, navigate to Account Settings, and select the Responsible Gaming section. All six tools listed above are available there. Alternatively, email [email protected] with the subject line "Responsible Gaming Request" and our team will apply the limit or exclusion on your behalf — typically within two hours of receiving your email.

Strictly 18+ — No Exceptions at 11gt99

Gambling on the 11gt99 platform is permitted only for individuals who are 18 years of age or older. This is a firm, non-negotiable requirement that applies to every player in Bangladesh and every other market we serve. During the account registration process, all players are required to confirm their age. Where our verification team has reasonable grounds to suspect that a player may be underage, the account will be suspended immediately and full identity verification including date-of-birth documentation will be requested before any access is restored. If verification confirms the player is under 18, the account will be permanently closed and all funds returned.

Parents and guardians: if you believe a minor in your household has accessed 11gt99, please contact [email protected] immediately. We also strongly recommend installing parental-control software on any shared device.

Know the Signs

Warning Signs That Gambling May Be Becoming a Problem

Problem gambling often develops gradually. Recognising the early warning signs in yourself — or in someone close to you — is the first step toward getting things back under control. If any of the following descriptions feel familiar, please reach out to our support team or consult one of the resources listed on this page.

01
Chasing losses. Placing larger or more frequent bets in an attempt to recover money lost in previous sessions, rather than accepting the loss and stopping.
02
Gambling with money you cannot afford to lose. Using funds set aside for rent, food, bills, or family expenses to fund gambling activity.
03
Inability to stop. Feeling compelled to keep playing even when you intended to stop, or feeling restless and irritable when attempting to reduce gambling.
04
Concealing gambling activity. Hiding the extent of your gambling from family members, friends, or colleagues out of guilt or shame.
05
Neglecting responsibilities. Missing work, study commitments, or family obligations because of time spent gambling or recovering from gambling-related stress.
06
Borrowing to gamble. Taking loans, using credit cards, or asking friends and family for money specifically to fund gambling sessions.

If you recognise two or more of these signs in yourself: Please stop playing immediately and contact the 11gt99 support team at [email protected] to request a self-exclusion or account review. You do not need to be in crisis to ask for help — reaching out early makes recovery significantly easier.

Self-Assessment

A Quick Self-Check: Is Your Gambling Still Under Control?

The questions below are designed to help you reflect honestly on your current gambling behaviour. This is not a clinical diagnostic tool, but a practical prompt to encourage self-awareness. If you answer "yes" to three or more questions, we strongly encourage you to activate one or more of the responsible gaming tools available on your 11gt99 account, or to reach out to our support team directly.

Your answers are private. This self-check is entirely for your own benefit. No data is recorded or transmitted when you read through these questions. Think honestly about each one and use your answers to guide the next steps you take with your account.

Self-Assessment Checklist
Have you ever spent more money gambling than you originally planned to in a single session?
Have you found yourself thinking about gambling frequently during the day — at work, at home, or while trying to sleep?
Have you ever returned to a gambling session the day after a loss, specifically to try to win back what you lost?
Have you felt anxious, irritable, or low in mood on days when you were unable to gamble?
Have you ever hidden the amount of time or money you spend gambling from people close to you?
Have you used money from a different budget category — household, savings, or credit — to fund your gambling?
Have you tried to reduce or stop gambling on your own, but found it difficult to maintain that decision?
Has gambling negatively affected your relationships, work performance, or daily responsibilities at any point in the past year?
Our Commitment

How 11gt99 Upholds Responsible Gaming Across Every Interaction

24/7 Support Team

Our player-welfare support team is available around the clock. For responsible gaming assistance, email us at any time using the address below.

[email protected]

Dedicated Account Reviews

If you are concerned about your pattern of play, request a formal account review. A team member will assess your history and recommend appropriate limits or cooling-off periods tailored to your situation.

11gt99 treats responsible gaming as a genuine operational priority. From the moment an account is opened, our systems monitor usage patterns for signs of escalating or harmful play. Where our internal algorithms flag unusual behaviour — such as a rapid increase in session length, a sudden spike in deposit frequency, or an unusual sequence of high-value bets following a large loss — a member of our player-welfare team will proactively reach out to the player concerned.

We do not promote gambling as a route to financial gain. All marketing communications issued by 11gt99 include responsible gaming messaging, and promotional offers are designed with safeguards to prevent exploitation. Bonuses are never marketed in a manner that encourages players to gamble beyond their means or to chase losses, and wagering requirements are always communicated clearly and upfront.

Our game-provider partners — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — are selected in part based on their own responsible gaming credentials. All games offered on the 11gt99 platform include built-in reality-check prompts, and RTP (return-to-player) figures are published transparently in each game's information panel.

11gt99 is committed to ongoing improvement in our responsible gaming framework. We review our tools, policies, and staff training protocols regularly to ensure they remain aligned with recognised best practices in the online gaming industry. Player feedback plays an important role in that review process — if you have a suggestion for how we can improve our player-welfare provisions, please share it with us at our FAQ page or by emailing [email protected].

Responsible Gaming & Privacy: Any responsible gaming tool you activate — deposit limits, self-exclusion, time-out periods, or account reviews — is handled with complete confidentiality. Details of your responsible gaming settings are not shared with third parties, used in marketing profiling, or disclosed to other players. For full details see our Privacy Policy.

Finally, if you believe gambling is causing serious harm to you or to someone you care about, please do not wait. Contact our support team immediately and request self-exclusion. Alternatively, speak to a qualified counsellor or mental health professional in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh. Seeking help early is a sign of strength, not weakness, and 11gt99 will support you through every step of the process.

Play Responsibly — Enjoy 11gt99 on Your Terms

Set your limits, explore our games at your own pace, and reach out any time you need support.

Log In to Manage Limits Visit FAQ Explore the Casino
18+ Only. Gambling is for adults aged 18 and above. Please play responsibly. If gambling is affecting your life, email [email protected] for immediate assistance.