These Terms & Conditions govern your use of the 11gt99 platform, including all games, betting markets, promotions, and payment services. By creating an account or continuing to use 11gt99, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 11gt99 ("we", "us", "our", "the Platform") governing your access to and use of the 11gt99 website, mobile interface, game library, sports betting markets, live casino products, promotional programmes, and all associated services (collectively, "the Services").
By registering an account, depositing funds, placing a bet, or otherwise accessing any part of the 11gt99 platform, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree with any provision of these Terms, you must immediately cease using the Services and close your account.
Important: These Terms should be read in conjunction with the Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 11gt99. All three documents are binding on registered players.
11gt99 reserves the right to amend these Terms at any time. Continued use of the Services following the publication of revised Terms constitutes acceptance of the updated agreement. Where amendments are material, 11gt99 will make reasonable efforts to notify registered players prior to the changes taking effect.
The following eligibility requirements must be satisfied before a player may register an account and use the Services. 11gt99 reserves the right to verify compliance with these requirements at any time and to close accounts that do not meet them.
Age Verification: Where 11gt99 has reasonable grounds to suspect that a player is under the age of 18, the account will be suspended immediately and all pending withdrawals frozen pending the outcome of an identity verification review. Winnings accrued by an underage player will be forfeited in full.
To access the full range of 11gt99 Services, you must create a registered account. The registration process requires you to provide accurate, current, and complete information including your full legal name, date of birth, mobile number, and preferred payment method. You warrant that all information supplied during registration and at any subsequent point is truthful and up to date.
11gt99 enforces a strict one-account-per-player policy. Each individual may hold only one registered account on the platform at any given time. Opening a second account — whether under the same or a different identity — is a material breach of these Terms and will result in the permanent closure of all associated accounts and forfeiture of all balances, bonuses, and pending winnings held therein.
You are responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party and must not allow any other person to access the Services through your account. 11gt99 will treat any activity conducted through your account as your own, and you accept full liability for all activity that occurs under your account credentials whether or not you authorised it, except where such activity is the direct result of a verified security failure on the part of 11gt99.
Account Verification: 11gt99 operates a Know Your Customer (KYC) process and may at any time request supporting documents including a copy of a government-issued national identity card, passport, or driving licence, together with proof of ownership of the payment method registered to the account. Failure to provide requested documents within the time frame specified will result in withdrawal restrictions being applied to the account until verification is complete.
If you believe your account has been accessed without your authorisation, you must notify 11gt99 support immediately at [email protected]. 11gt99 will take reasonable steps to secure the account upon receiving such notification.
All account balances on 11gt99 are denominated in Bangladeshi Taka (BDT). The platform supports the following payment methods for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Players may only deposit and withdraw using a payment instrument registered in their own name. Third-party payments are strictly prohibited.
Deposits are credited to the player's 11gt99 wallet upon confirmed receipt of cleared funds. The minimum deposit amount is ৳100. 11gt99 does not impose a processing fee on standard deposits, though your mobile financial service provider (e.g., bKash, Nagad) may apply their own transaction charges, for which 11gt99 accepts no responsibility.
Withdrawals are processed to the same payment method used for the most recent deposit, in accordance with 11gt99's anti-money-laundering obligations. The minimum withdrawal amount is ৳500. Withdrawal requests submitted by verified accounts are typically processed within 24 hours during standard operating hours (Bangladesh Standard Time, UTC+6). Processing times may be extended during public holidays or high-volume periods such as major cricket tournament finals.
No Hidden Fees: 11gt99 does not apply currency-conversion markups or hidden cashier fees to player transactions. The BDT amount shown in your wallet is the BDT amount that will be sent to your registered payment method upon withdrawal, subject to the minimum withdrawal threshold and any applicable wagering requirements on bonus balances.
11gt99 offers a range of bonuses, free bets, reload offers, cashback programmes, and other promotional incentives to registered players. All promotions are subject to the specific terms published alongside each offer at the time it is made available. In the event of any conflict between a promotion-specific term and these general Terms, the promotion-specific term shall prevail with respect to that particular promotion only.
The following general bonus rules apply to all 11gt99 promotions unless a specific promotion's terms state otherwise:
Withdrawal Before Wagering Completion: If a player requests a withdrawal of their real-money balance while an active bonus balance and associated wagering requirement are outstanding, 11gt99 reserves the right to remove the bonus balance and any winnings derived solely from bonus wagering before processing the real-money withdrawal request.
All games and sports betting markets available on 11gt99 are governed by the individual game rules published by the respective game provider or, in the case of sports betting, by the applicable market rules published in the 11gt99 sports betting section. Players are responsible for familiarising themselves with the rules applicable to each game or market before placing wagers.
11gt99 acts as an intermediary platform that presents games supplied by third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. The Random Number Generators (RNGs) used in non-live-dealer games are certified by the respective game providers. 11gt99 does not manipulate game outcomes and has no technical ability to do so for provider-hosted titles.
For sports betting markets, the following general rules apply:
In the event of a technical malfunction affecting the outcome or settlement of any game or bet, 11gt99 reserves the right to void the affected round or wager and return the staked amount to the player's wallet. No further compensation will be payable in respect of a technical malfunction.
The following activities are strictly prohibited on the 11gt99 platform. Engaging in any prohibited conduct will result in immediate account suspension, permanent termination, forfeiture of all balances and pending winnings, and, where appropriate, referral to relevant law-enforcement authorities.
11gt99 is committed to promoting responsible gambling across its entire player base in Bangladesh. The platform provides a suite of self-management tools accessible from the account settings screen after login, including deposit limits, session time alerts, cooling-off periods, and self-exclusion. Players are actively encouraged to use these tools to maintain control over their gambling activity.
If you feel that your gambling is no longer purely for entertainment, or if gambling is causing financial, emotional, or relationship difficulties, please visit our dedicated Responsible Gaming page for guidance and self-help resources. Self-exclusion requests submitted to [email protected] will be actioned within 24 hours and will remain in force for the minimum period requested by the player.
Under-18 Protection: 11gt99 takes its obligation to prevent minors from accessing gambling services seriously. If you are the parent or guardian of a minor who you believe has accessed 11gt99, please contact [email protected] immediately. 11gt99 recommends the use of parental-control software on shared devices to prevent underage access to gambling websites.
All content on the 11gt99 platform — including but not limited to the 11gt99 brand name, logo, website design, page layouts, graphics, written content, software, game interfaces presented by 11gt99 (as distinct from provider-hosted game content), and promotional materials — is the exclusive intellectual property of 11gt99 or its licensed content suppliers and is protected by applicable copyright, trademark, and intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 11gt99 platform solely for the purpose of personal, non-commercial gambling entertainment. This licence does not permit you to copy, reproduce, redistribute, modify, create derivative works from, publicly display, or commercially exploit any 11gt99 content without prior written authorisation.
Game content supplied by third-party providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe) remains the intellectual property of the respective provider and is governed by the terms of the licence agreements between 11gt99 and those providers. Players acquire no rights in provider game content through their use of the 11gt99 platform.
11gt99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Personal data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, customer support, and (where you have opted in) marketing communications. 11gt99 does not sell personal data to third parties. Data is shared only with technology partners, payment processors, and game providers strictly to the extent necessary to deliver the Services.
All data transmitted between your device and the 11gt99 platform is protected by 256-bit SSL encryption. 11gt99 maintains industry-standard technical and organisational measures to protect stored data against unauthorised access, alteration, disclosure, or destruction.
To the fullest extent permitted by applicable law, 11gt99's aggregate liability to any player for any claim arising out of or in connection with these Terms or the Services shall not exceed the total net deposits made by that player to their 11gt99 account in the 30-day period immediately preceding the event giving rise to the claim.
11gt99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, even if 11gt99 has been advised of the possibility of such damages. This limitation applies regardless of the legal theory under which the claim is brought.
11gt99 is not liable for any failure or delay in performing its obligations under these Terms where such failure or delay arises from circumstances beyond its reasonable control, including but not limited to internet outages, power failures, acts of government, natural disasters, or the failure of third-party technology providers.
Gambling Risk Acknowledgement: By using the 11gt99 platform, you acknowledge that gambling involves risk and that you may lose some or all of the funds you deposit. 11gt99 accepts no liability for gambling losses incurred by players on the platform. You gamble at your own risk and within your own financial means.
11gt99 reserves the right to amend, update, or replace these Terms at any time. When changes are made, the revised Terms will be published on this page with an updated effective date. Where the amendments are material — for example, changes that affect player withdrawal rights, bonus policy, or eligibility requirements — 11gt99 will make reasonable efforts to notify registered players via the email address or mobile number associated with their account prior to the changes coming into effect.
It is the player's responsibility to review these Terms periodically. Continued use of the Services after the publication of revised Terms constitutes acceptance of the updated agreement. If you do not accept the revised Terms, you must cease using the Services and, if you wish to withdraw any remaining balance, contact [email protected] before the new Terms take effect.
These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with applicable law. 11gt99 operates the platform from its registered place of business and makes no representation that the Services are available or appropriate for use in any specific jurisdiction.
In the event of a dispute regarding account balances, game outcomes, or bonus settlement, players should first contact 11gt99 customer support at [email protected] with a detailed description of the issue. 11gt99 will acknowledge all support queries within 24 hours (Bangladesh Standard Time) and endeavour to resolve disputes within 10 business days of receipt of all relevant information from the player.
If a dispute cannot be resolved through the internal support process, the player may escalate the matter in writing to 11gt99 management. 11gt99's decision on escalated disputes, made in good faith and with reference to available transaction records, game logs, and these Terms, shall be final and binding.
If you have any questions regarding these Terms & Conditions, or if you wish to raise a complaint, request account closure, apply for self-exclusion, or submit a verification document, please contact the 11gt99 support team using the details below.
Support is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Please include your registered username and a brief description of your query in all correspondence. For account verification, attach copies of the requested documents directly to your email. Do not send original documents.
For responsible gaming support, self-exclusion requests, or concerns about problem gambling, please also visit our dedicated Responsible Gaming page, which contains additional guidance and resources for players in Bangladesh.
Review our FAQ for quick answers, check the Responsible Gaming page, or head back to the casino and get playing.